Frequently Asked Questions

Energizing Glow provides comprehensive software solutions including cloud platform development, artificial intelligence integration, digital transformation consulting, security and compliance services, custom software development, and advanced data analytics. Visit our Services page for detailed information about each offering.

Energizing Glow was founded in 2010 and has been pioneering modern software solutions for Australian enterprises for over 15 years. We have successfully delivered over 500 projects and maintain a 98% client satisfaction rate.

Our headquarters is located in Sydney, Australia at Level 10, 50 Market Street, Sydney NSW 2000. However, we serve clients throughout Australia and internationally. Our team operates 24/7 to support our global client base.

Yes, we serve clients internationally, but our primary focus is supporting Australian enterprises. We have experience working with companies across multiple continents and can provide services tailored to different regions and compliance requirements.

Our digital transformation approach is comprehensive and client-focused. We start with a detailed assessment of your current infrastructure and business objectives. Then we develop a strategic roadmap that includes technology modernization, process optimization, organizational capability building, and change management. We work closely with your team throughout implementation to ensure smooth adoption.

We work with all major cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform. We can design multi-cloud and hybrid cloud solutions based on your specific requirements, cost optimization goals, and compliance needs.

Absolutely. We offer 24/7 monitoring and support services for all deployed solutions. Our support packages include regular maintenance, security updates, performance optimization, and priority incident response to ensure your systems run smoothly.

Yes, we specialize in legacy system modernization and migration. We have extensive experience migrating complex on-premises systems to cloud platforms, rewriting legacy applications with modern architectures, and ensuring data integrity throughout the transition process.

We offer flexible pricing models based on your specific needs. Our standard packages include Starter (for growing businesses), Professional (for established enterprises), and Enterprise (for large-scale operations). We also provide custom pricing for specialized projects. Contact us for a personalized quote.

Project timelines vary significantly based on scope, complexity, and your organization's readiness. A small cloud setup might take 2-3 months, while a comprehensive digital transformation could take 6-12 months or longer. We provide detailed project schedules during the planning phase.

Yes, we offer initial consultation meetings to discuss your needs, evaluate your current systems, and provide recommendations. Contact our team to schedule a meeting with one of our solution architects.

Your satisfaction is our priority. We include detailed service level agreements in our contracts that specify performance metrics and deliverables. If you're not satisfied, we work with you to address concerns and ensure the solution meets your requirements. We also provide post-implementation support to help you succeed.

Energizing Glow holds ISO 27001 and SOC 2 Type II certifications, demonstrating our commitment to information security and operational excellence. We comply with Australian and international security standards including NIST, CIS, and OWASP guidelines.

We implement comprehensive data privacy measures and comply with GDPR, CCPA, and Australian Privacy Act requirements. Our solutions include data encryption, access controls, audit logging, and regular security assessments. We can help you establish privacy-by-design principles in your applications.

Yes, we offer comprehensive security assessments, penetration testing, and vulnerability scanning services. Our security team identifies weaknesses in your infrastructure and applications, provides detailed reports, and helps you remediate issues.

We have incident response procedures in place to quickly contain and remediate security breaches. Our teams provide 24/7 monitoring and can activate incident response protocols immediately. We also help you communicate with stakeholders and comply with notification requirements.

We work with a wide range of modern technologies including Python, Java, C#, JavaScript, TypeScript, Go, and more. Our team has expertise in cloud-native architectures, containerization, microservices, serverless computing, and modern web frameworks.

Yes, we practice agile development with regular sprints, continuous integration/deployment (CI/CD), and frequent stakeholder feedback. This approach enables us to deliver value quickly, adapt to changing requirements, and maintain high code quality.

We implement comprehensive testing strategies including unit testing, integration testing, performance testing, and user acceptance testing. Our QA team ensures code quality through automated testing, continuous monitoring, and rigorous quality standards compliance.

Absolutely. We specialize in system integration and API development. We can connect new solutions with your existing enterprise systems, databases, and third-party applications to create seamless workflows and unified data ecosystems.