Introduction
Energizing Glow Pty Ltd ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of information obtained from visitors to our website and users of our services.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Forms: Name, email address, phone number, company name, and inquiry details
- Account Registration: Login credentials, profile information, and preferences
- Communications: Messages, feedback, and customer support inquiries
- Service Agreements: Business information required for contracts and invoicing
1.2 Information Collected Automatically
- Website Analytics: IP address, browser type, pages visited, time spent on site
- Cookies: Session data and user preferences for improved experience
- Device Information: Device type, operating system, and mobile network information
- Usage Data: Interactions with our website and services
1.3 Information from Third Parties
- Business partners and service providers
- Publicly available sources for verification purposes
- Data brokers and marketing partners (with consent)
2. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Providing and improving our software solutions and services
- Communication: Responding to inquiries, sending updates, and customer support
- Business Operations: Billing, invoicing, and contract management
- Marketing: Promotional content and newsletters (with consent)
- Security: Fraud detection, security monitoring, and data protection
- Legal Compliance: Fulfilling legal obligations and regulatory requirements
- Analytics: Understanding user behavior and improving our website
3. Legal Basis for Processing
We process your personal information based on:
- Consent: You have given explicit consent for specific processing activities
- Contract: Processing is necessary for our service agreement
- Legal Obligation: Required by law to process your information
- Legitimate Interest: Processing serves our legitimate business interests
- Public Interest: Processing is necessary for public protection or security
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Cloud platforms, payment processors, and analytics providers
- Business Partners: Integration partners and technology providers
- Legal Requirements: Law enforcement, courts, and government agencies when required
- Business Transactions: In case of merger, acquisition, or sale of assets
All third parties must comply with applicable privacy laws and use data only for specified purposes.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Support business operations and analysis
When information is no longer needed, we securely delete or anonymize it. Marketing data is retained only as long as you consent to receive communications.
6. Data Security
We implement comprehensive security measures to protect your information:
- Bank-level encryption for data in transit and at rest
- ISO 27001 and SOC 2 Type II certifications
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- Incident response procedures and breach notification protocols
- Employee training and data protection policies
While we maintain strong security practices, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.
7. Your Privacy Rights
7.1 Australian Privacy Act Rights
- Access: You can request access to your personal information
- Correction: You can request correction of inaccurate information
- Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7.2 GDPR Rights (for EU Residents)
- Access: Right to access your personal data (Right of Access)
- Correction: Right to correct inaccurate data (Right of Rectification)
- Deletion: Right to be forgotten under certain circumstances (Right to Erasure)
- Restriction: Right to restrict processing
- Portability: Right to receive data in machine-readable format (Data Portability)
- Objection: Right to object to processing
- Automated Decisions: Right not to be subject to automated decision-making
7.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@energizingglow.com with your request. We will respond within 30 days (or as required by law).
8. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences and login information
- Track website traffic and user behavior
- Improve user experience and website functionality
- Deliver personalized content
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than Australia. We ensure adequate safeguards including:
- Standard contractual clauses for international transfers
- Adequacy decisions from relevant authorities
- Binding corporate rules where applicable
By using our services, you consent to such transfers. These countries may have different privacy laws than Australia.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided information, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, and legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services following such modifications constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@energizingglow.com
- Postal Address: Level 10, 50 Market Street, Sydney NSW 2000, Australia
- Phone: +61 (2) 9000 0000
Our Privacy Officer will respond to your inquiry within 10 business days.
14. Regulatory Authorities
If you believe your privacy has been violated, you can lodge a complaint with:
- Australia: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
- EU/GDPR: Your local Data Protection Authority